Home Care Privacy Policy

Our Commitment to Privacy

Lockers Home Care ("we", "us", or "our") is committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.1. Identity Data: First name, last name, and title.

1.2. Contact Data: Property address (for service delivery), billing address, email address, and telephone numbers.

1.3. Transaction Data: Details of the services you have purchased, your subscription tier, and payment history.

1.4. Technical Data: Internet protocol (IP) address, login data, browser type, and version used to access our app.

1.5. Property Data: Photos or descriptions of maintenance issues you upload to facilitate repairs.

We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

• Performance of Contract: To process your subscription, schedule technicians, and visit your property to carry out maintenance.
• Legitimate Interests: To manage our relationship with you, including notifying you about changes to our terms or privacy policy, and asking you to leave a review.
• Legal Compliance: To comply with a legal or regulatory obligation (e.g., tax reporting).

3.1. Service Providers: We may share your address and contact details with our employed technicians or vetted sub-contractors strictly for the purpose of fulfilling a service visit.

3.2. Payment Processors: We use secure third-party payment gateways (e.g., Stripe) to process payments. We do not store your full credit card details on our servers.

3.3. Legal Requirements: We may disclose your data if required by law or in response to valid requests by public authorities (e.g., police or emergency services).

4.1. Security: We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

4.2. Retention: We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, customer records are kept for 6 years after the end of the contract for tax purposes.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.

To exercise any of these rights, please contact us using the details below.

Contact Officer: For any privacy concerns, data requests, or complaints, please contact our Data Protection Officer at Hub@lockershomecare.com or write to us at our registered office.