Terms and Conditions

2 months free cover when yearly plans purchased

Terms and conditions.

Service Agreement & Terms of Use

Minimum Commitment: By enrolling in a Bronze, Silver, or Gold plan, you enter into a legally binding contract for a minimum term of 12 months (the "Initial Term").
Automatic Renewal: Following the Initial Term, your subscription will automatically renew on a month-to-month basis at the then-current rate unless cancelled in writing at least 30 days prior to the renewal date.
Cooling-Off Period: In accordance with UK Consumer Contracts Regulations, you have the right to cancel your subscription within 14 days of signing up. However, if any service visits are requested and performed during this period, you agree to pay the full non-discounted "Starter Plan" rate for those services.

Labour Allowance: Each included maintenance visit is capped at 90 minutes of on-site labour. Time begins when the technician arrives at the property and includes set-up and clean-up.
Excess Time: Any work exceeding 90 minutes will be charged in 30-minute increments at your plan's discounted hourly rate. The technician will seek verbal or written approval before proceeding with overtime.
Materials: Materials are not included in any subscription tier. All materials provided by Lockers Property Maintenance will be invoiced separately. A handling fee may apply to sourced parts, and discounts will be applied according to your tier (Silver/Gold).
Waste Removal: Unless specifically agreed upon, our technicians are not responsible for the removal of heavy building waste or hazardous materials from the site.

Service Hours: Standard visits are conducted Monday–Friday, 09:00–17:00. Weekend or out-of-hours requests are subject to a surcharge unless explicitly included in your plan.
Access to Property: It is the subscriber’s responsibility to ensure the technician has access to the property at the scheduled time. If a technician cannot gain access within 20 minutes of the arrival time, the visit will be marked as "Aborted" and the visit credit will be forfeited.
Parking & Permissions: The client must provide or pay for any necessary parking permits or tolls required for the technician to attend the property.

Cancellation Notice: We require at least 24 hours' notice to reschedule or cancel a booking. Failure to provide this notice will result in the forfeiture of that visit credit.
Early Termination: If you wish to terminate your contract before the 12-month Initial Term is complete, you remain liable for the total remaining balance of the contract. Lockers Property Maintenance reserves the right to recover this balance via your stored payment method.
Payment Failure: If a monthly payment fails, service will be suspended until the account is brought up to date. Continued non-payment may result in the account being passed to a third-party collection agency.

The 'Starter' plan is a non-subscription, non-retained service.
Clients on this plan do not receive priority booking, emergency response guarantees, or labour discounts. All work is quoted at our standard "ad-hoc" market rates.

Safe Environment: Our technicians reserve the right to refuse work if the environment is deemed unsafe, unsanitary, or if there is any form of verbal or physical abuse.
Unattended Minors: We will not enter a property where only a minor (under 18) is present. An adult must be present for the duration of the visit.
Hazardous Materials: We do not handle asbestos, pest infestations, or extreme biohazards. If such issues are discovered, work will cease until the area is professionally mitigated.

Pre-existing Conditions: Lockers Property Maintenance is not liable for faults or damages arising from pre-existing structural issues, faulty original installations, or "wear and tear" discovered during a visit.
Limited Liability: Our total liability for any claim shall not exceed the total amount paid by the client for the subscription in the 12 months preceding the claim. We are not liable for "consequential loss" (e.g., loss of rental income due to a repair delay).
Guarantee: We provide a 12-month guarantee on labour specifically performed by us. This does not cover the failure of third-party manufactured parts, which are subject to their own manufacturer warranties.
Insurance: We maintain a minimum of £2,000,000 (or your specific amount) in Public Liability Insurance through AXA.

Lockers Property Maintenance reserves the right to update these terms with 30 days' notice to active subscribers. Continued use of the service after this period constitutes acceptance of the new terms.